Wham1966 12:39 Thu Oct 20
Petition to get rid of 0871 ticket office number
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http://www.thepetitionsite.com/en-gb/809/708/558/say-no-to-0871-ticket-office-number/
Isn't it time WHU scrapped the greedy charges to get through to the ticket office? If you agree, sign the petition.
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Replies - In Chronological Order ( Show Newest Messages First)
Mike Oxsaw
12:51 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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There's a website that provides a mapping to the alternative "real" phone number these premium rate nubers are mapped to.
Far better to publish those real numbers whenever you get the chance - that way, the owner of the premium rate number is paying for the service but neither they or the phone company are making money out of it.
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Wham1966
1:00 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Sure - many people will know about saynoto0870 but the WHU number has never been on their to my knowledge. There is no justification with the millions coming in from Sky/BT that we fans should pay through the nose.
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joe royal
1:46 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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If you dial the say no to 0870 number it just rings and rings.
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Lily Hammer
2:03 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Well, I signed it.
They are taking blatant 'berties with this cash-cow number.
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shim
8:42 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Have a guess which two London based businessmen have significant holdings in the company that supply's the premium 0871 number ?........
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Johnson
8:48 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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I think someone is trying a test case with Trading Standards maybe as there are rules around premium numbers for customer services lines.
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SnarestoneIron
10:43 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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They'll get your money one way or the other. I do object though when you are left hanging for ages, there should be a limit to the time you are charged for.
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On The Ball
10:45 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Wham1966 1:00 Thu Oct 20
Of course there is - rinse people for as much as possible because they know you'll still go.
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joe royal
10:50 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Unverified Numbers Database
Company Name 087x 084x 01 / 02 / 03 Freephone Other Information
West Ham United 0870 112 2700 020 8548 2767 Ticket Office
West Ham United (ticket office) 0871 222 2700 020 8548 2767
West Ham United Football Club 020 8548 2767
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VanDerElstVenerator
12:26 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Unfortunately that 020 8 number for the ticket office just directs you to the 0871 number. I tried it previously as I wanted to ask them which away teams fall into our A, B and C ticket categories. Tried the official site and also googled the hell out of it but to no avail. If anyone knows ...
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Wham1966
12:33 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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On The Ball 10:45 Thu Oct 20
Precisely. Don't let Johnson hear you say that --- you're supposed to be the ticket office apologist. :)
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WELL HAMMERED AGAIN
2:59 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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signed
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andyd12345
3:05 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Our move to the Olympic Stadium will help us bring affordable football to the masses!
*Phone 0871 at £1.50 a minute to book a ticket"
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Brucies_Star_Prize
3:15 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Signed.
Came to terms with the fact that football is a business some time ago, but there's something about this that really pisses me off.
Might have something to do with the hundreds of £'s it cost me last season!
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Lily Hammer
3:19 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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It seems what would be fair, and this isn't just with the ticket office, but all help desks etc, is that you shouldn't start paying until you get to speak to someone; being on hold should be free, and the government should make this UK law.
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Any Old Iron
5:46 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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I signed it earlier this week.
It should be illegal for these premium charge numbers to be allowed to be making money while you're held in a queue. If they must be allowed then they should only be only be able to charge for the call when you're put through to a human being that can deal with your call.
But why you should have to pay an extra fee for a call when most of the time you're calling to spend money on tickets.
There was a time when tickets were cheap, there was no booking fee and the phone line was at the standard rate.
This just shows what a trio of spivs run our club.
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FruityBoots.
8:17 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Don't forget, we are customers not fans now.
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Mike Oxsaw
8:26 Thu Oct 20
Re: Petition to get rid of 0871 ticket office number
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Lily Hammer 3:19 Thu Oct 20
I've done a fair amount of work in the past dimensioning call centres and their infrastructure.
I've tended to stay away from the contractual side as far as I can but it did seem common custom & practice in some countries for a call centre to under-dimension the actual number of people available to answer the calls swiftly, in return for getting a fairly substantial discount from the company providing the lines into the call centre.
Shit loads of money to be made from having a call answered (and generating revenue) but not needing to pay staff too do anything once the call's been answered.
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boy40
12:47 Fri Oct 21
Re: Petition to get rid of 0871 ticket office number
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Signed
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Chigwell
6:24 Fri Oct 21
Re: Petition to get rid of 0871 ticket office number
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Mike what the hell is "dimension" as a verb?
Speak proper English man.
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